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Privacy Policy
PRIVACY POLICY
Effective Date: August 23, 2026
1. Who We Are, and Which Entity Is Responsible
The SOKO websites — sokomedspa.com, aesthetics.sokomedspa.com, skin.sokomedspa.com and wellness.sokomedspa.com (together, the “Sites”) — are owned and operated by SOKO LLC, a Kansas limited liability company (“SOKO LLC,” “we,” “us,” “our”), which provides administrative, marketing, technology and business management services to the clinical practice.
Professional and medical services described on the Sites are provided by SOKO Aesthetics & Wellness, P.A., a Kansas professional association (the “Practice”), through its licensed physicians, advanced practice registered nurses, registered nurses and other licensed clinical personnel. SOKO LLC does not provide medical services and does not direct or control clinical judgment, diagnosis, treatment, prescribing or professional supervision.
This Privacy Policy governs website and general consumer information. It does not govern your protected health information. Health information created or maintained in connection with your care as a patient of the Practice is governed by HIPAA and by the Practice’s Notice of Privacy Practices. Where this Policy and the Notice of Privacy Practices differ with respect to protected health information, the Notice of Privacy Practices controls. Where SOKO LLC handles protected health information on the Practice’s behalf, it does so as the Practice’s Business Associate under a written Business Associate Agreement.
2. Information We Collect
Information you give us: identifiers (name, email, mailing address, telephone and mobile number, date of birth); appointment and inquiry information submitted through contact forms, consultation requests, assessment tools or the booking platform; purchase and transaction information for retail products, gift cards, packages and memberships; employment application information; communications you send us, including text messages, emails and social media messages; and any images or health-related details you voluntarily submit through a form.
Please do not submit detailed medical information, photographs of a medical concern, or other sensitive health information through website forms, text message, email or social media. Those channels are not secure and are not part of our clinical record system. Use the patient portal or call us instead.
Information collected automatically: IP address, device and browser type, operating system, referring URL, pages viewed, time on page and similar analytics data; cookies, pixels, tags and similar technologies, including those used by Google Analytics, Google Tag Manager and advertising platforms.
Information from third parties: our booking and point-of-sale platform, payment processors, patient financing providers, loyalty and rewards programs you enroll in, and advertising platforms.
3. How We Use Information
- To respond to inquiries, schedule consultations and appointments, and provide customer service.
- To process purchases, gift cards, memberships, packages and refunds.
- To operate, secure, maintain and improve the Sites.
- To send appointment reminders and transactional messages.
- To send marketing communications where you have consented, and to measure their effectiveness.
- To evaluate employment applications.
- To comply with legal obligations, enforce our terms and protect against fraud and misuse.
4. Text Messaging (SMS) and Email
By providing your mobile number and opting in, you consent to receive appointment-related and, where separately elected, promotional text messages from SOKO. Message frequency varies. Message and data rates may apply. Consent to marketing messages is not a condition of purchase or of receiving treatment.
Reply STOP to opt out of text messages and HELP for assistance. You may unsubscribe from marketing email using the link in any such email. You may continue to receive transactional messages — appointment confirmations, pre- and post-care instructions, and account or purchase notices — after opting out of marketing.
We do not sell, rent or share your mobile number or SMS consent with third parties or affiliates for their own marketing purposes. Mobile information is not shared with third parties for marketing under any circumstance. Where a vendor processes messages on our behalf, it may use the information only to deliver the service to us.
5. How We Share Information
- With the Practice. Information you submit to book, inquire about or receive clinical services is shared with SOKO Aesthetics & Wellness, P.A. and becomes subject to its Notice of Privacy Practices.
- With service providers that perform functions for us — website hosting, booking and point-of-sale, payment processing, email and SMS delivery, analytics, advertising, IT and security, accounting and marketing support — under contracts limiting their use of the information. Providers that handle protected health information do so under Business Associate Agreements.
- When required by law, or in response to lawful requests by public authorities.
- To protect rights and safety, to investigate fraud, or to enforce our agreements.
- In a business transfer, such as a merger, acquisition, financing or sale of assets, subject to applicable law and, for protected health information, subject to HIPAA.
We do not sell or lease your personally identifiable information.
6. Cookies and Analytics
We use cookies and similar technologies for site functionality, analytics and advertising measurement. Most browsers let you refuse or delete cookies; some Site features may not work correctly if you do. We honor Global Privacy Control signals where required by applicable law. The Sites may include third-party advertising and analytics technologies; those providers’ own privacy policies govern the data they collect.
7. Your Choices and Rights
- Opt out of marketing email and text messages as described in Section 4.
- Request access to, correction of, or deletion of personal information we hold about you, subject to our legal and record-retention obligations.
- Patient rights under HIPAA — including access to your medical record, amendment, accounting of disclosures, restrictions, and the right to restrict disclosure to a health plan for services paid in full out of pocket — are exercised through the Practice’s Privacy Officer as described in the Notice of Privacy Practices, not through this Policy.
We may be legally required to retain medical records for a defined period even after a deletion request; in that case we will explain what we retained and why.
8. Security
We maintain administrative, physical and technical safeguards designed to protect personal information, including encryption in transit, access controls, workforce training and vendor due diligence. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children
The Sites are intended for adults. We do not knowingly collect personal information from anyone under 13, and services are offered only to individuals 18 and older (or as otherwise permitted by law with appropriate consent).
10. Changes to This Policy
We may update this Policy. The revised version will be posted here with a new effective date. Material changes will be identified.
11. Contact Us
SOKO LLC — Website and Marketing Privacy
11237 Nall Avenue, Suite 120, Leawood, Kansas 66211
(913) 232-2224 · hello@sokokc.com
SOKO Aesthetics & Wellness, P.A. — Patient Privacy / HIPAA
Attn: Privacy Officer, 11237 Nall Avenue, Suite 120, Leawood, Kansas 66211
(913) 232-2224 · info@sokokc.com